Legal
Refund Policy
Effective date: [DATE] · Last updated: [DATE]
ShiftMap charges a flat one-time fee to post a job listing. This policy explains exactly when refunds are and are not available so you know what to expect before you pay.
What We Charge
ShiftMap offers two one-time job posting options:
- Two Week Post — $15 — your listing is live for 14 days from the date it is approved and published
- One Month Post — $25 — your listing is live for 30 days from the date it is approved and published
There are no subscriptions, no recurring charges, and no hidden fees. You pay once and your listing runs for the duration you selected.
How the Process Works
When you submit and pay for a listing it goes through the following steps before it goes live:
- Payment is collected by Stripe at the time of submission
- Your listing is automatically screened for prohibited content
- Your listing is reviewed by ShiftMap staff — typically within one business day
- If approved your listing goes live and your posting period begins
- If rejected you are notified by email with the reason
Your listing period begins on the date it is approved and published — not the date of payment. You are not charged for time spent in review.
Refund Scenarios
No Refund
Listing published and running
Once your listing has been approved and made publicly visible on ShiftMap, the fee is non-refundable. This applies regardless of whether you fill the role before the listing period ends.
No Refund
Listing rejected for Terms of Service violation
If your listing is rejected before publication because it contains prohibited content, violates our Terms of Service, or is determined to be fraudulent or misleading, no refund will be issued. You will be notified of the specific reason for rejection.
No Refund
Published listing removed for Terms of Service violation
If a published listing is removed by ShiftMap because it is found to violate our Terms of Service, no refund will be issued for unused listing time.
May Be Eligible
Listing rejected before publication for reasons unrelated to a Terms violation
If your listing is rejected before publication and the rejection was caused by a confirmed automated screening false positive or a technical error on ShiftMap's part — and your listing content did not contain prohibited terms or violate our Terms of Service — you may be eligible for a refund. To request one, email
support@shiftmap.app within 7 days of receiving your rejection notice. Include your business name, the listing title, and a brief explanation of why you believe the rejection was in error. We will review your request and respond within 5 business days.
How Refunds Are Processed
Approved refunds are returned to the original payment method used at checkout. Stripe typically processes refunds within 5 to 10 business days depending on your card issuer. ShiftMap does not charge any fee to process a refund.
Refund decisions are made at ShiftMap's sole discretion and are documented internally to ensure consistent application of this policy.
Chargebacks
If you believe you were charged in error please contact us at support@shiftmap.app before initiating a chargeback with your bank or card issuer. We are committed to resolving billing issues promptly and directly. Initiating a chargeback without first contacting us may result in suspension of your ShiftMap account.
What We Cannot Refund
ShiftMap cannot issue refunds for:
- Listings that have been published and are currently live or have expired
- Listings removed for Terms of Service violations
- Refund requests submitted more than 7 days after a rejection notice
- Changes in your hiring needs after a listing has been published
- Dissatisfaction with the number of applicants received
Stripe Payments
All payments are processed by Stripe, Inc. ShiftMap does not store your payment card information. Stripe maintains its own records of all transactions in accordance with applicable financial regulations. For questions about a specific charge on your statement, contact us at support@shiftmap.app and we will help you identify it.
Contact Us
If you have questions about this Refund Policy or want to submit a refund request, please contact us:
We aim to respond to all refund inquiries within 2 business days.